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Reminder & Recall

Automated Patient Appointment Reminder Software

Recall and Remind Patients

If no-shows and cancellations are frustrating you and your bottom line, Brevium can help. One effective strategy we use to boost reactivation efforts is minimizing no-shows and cancellations through proactive recalls and reminders. Encouraging lost to follow-up patients to schedule recall appointments before they become lost or overdue can significantly contribute to a more streamlined healthcare process.

Here’s a breakdown:

Methods of Recall

Types of Recalls

By leveraging varied recall methods, healthcare providers can significantly reduce missed appointments and enhance patient care continuity. Each method, whether it’s a personalized call or an automated text, is tailored to meet different patient preferences and needs, ensuring effective communication.

Recalls

Effectively managing patient recall is paramount for healthcare providers. Brevium provides your team with the control they need to determine the number, frequency and timing of the recalls that patients receive. Then they return to the practice at their scheduled time. Leveraging patient recall software adds a layer of sophistication to this process, with a range of communication methods tailored to patient preferences. These include personalized text messages, automated phone calls (autocalls) and traditional postcards. Each method is designed to reach patients due for an appointment and prompt them to schedule with their healthcare providers.

Reminders

Cancelations and no-shows can cause stress and negative financial impacts on medical practices. Brevium’s patient appointment reminder software can mitigate these effects. By implementing a multifaceted approach to patient re-engagement, Brevium ensures that patients are effectively returned for their upcoming scheduled appointments. The software tracks patient communication preference and uses text, autocalls, postcards and more to send notices most likely to get patient attention.

In addition, the data-driven patient engagement tools in Brevium offer in-depth reporting on all appointments, providing valuable insights in several key categories:

The types of engagement sent

The effectiveness of each engagement type

Patient responses

The current status of each patient

Healthcare providers can use these details to analyze and understand the nuances of patient behavior and engagement. Greater understanding leads to more informed decisions about how to communicate effectively with different patient demographics.

For example, the recall software can track whether a text message, autocall or postcard was more effective in reminding a particular patient group about their appointments. It can also identify patterns in patient responses, such as which type of reminder leads to immediate appointment confirmations or rescheduling. This data not only aids in refining the patient recall strategy but also contributes to more streamlined and cost-effective practice management.

FAQs

What Does Brevium Mean by “Patient Recall”?

Patient recall is an approach utilized by healthcare practices, like yours, to prompt patients to attend their follow-up appointments. This approach involves various forms of communication, such as phone calls, text messages, emails and physical mail like letters or postcards.

Why Should Patient Recall Be a Priority in My Practice?

Implementing patient recall is crucial for the sustained engagement of your existing patient base. It’s notably more economical to maintain your current patients than to invest in acquiring new ones. Pre-scheduling preventative care appointments is a proactive step, but patients may forget their appointments over time. Patient recalls play an essential role — they remind patients of upcoming appointments and alert them when they miss an appointment.

How Does Patient Recall Benefit My Practice?

Adopting a recall strategy demonstrates your commitment to patient welfare, which can significantly boost patient retention and satisfaction. By ensuring patients are reminded of their appointments, your practice not only minimizes financial losses due to missed appointments but also guarantees patients receive the necessary care.

Even when you use these tools, patients still miss appointments or don’t schedule recalls. Unlike other patient recall and reminder systems, Brevium’s powerful patient reactivation software targets patients based on disease state, provider, location and other information you set to reactivate the highest-priority patients for your practice. It uses proven reactivation methods that are only available in Brevium.

What Is a Recall Appointment?

A recall appointment, in the context of healthcare practices like yours, refers to a scheduled visit specifically arranged to monitor or follow up on a patient’s health status. These appointments are typically set for patients who require ongoing care, preventive screenings, or routine check-ups. The purpose of a recall appointment is to ensure patients remain on track with their healthcare management and receive timely interventions when necessary.

Start Recalling Patients Now

Initiating patient recall in your practice involves a strategic approach aimed at reconnecting with patients who may be due for follow-up appointments or preventive screenings. Here are a few ideas to get you started on a general patient recall process:

Assess your patient database

Review your patient database to identify individuals who are due for recall appointments based on factors such as last visit dates, medical history and recommended follow-up timelines.

Segment patients

Segment your patient population based on various criteria such as disease state, age group or specific healthcare needs. This segmentation allows for targeted communication and personalized recall strategies tailored to each patient group.

Create a communication strategy

Develop a comprehensive communication strategy outlining the methods and channels through which you’ll reach out to patients. Consider using a combination of phone calls, text messages, emails and traditional mail to maximize reach and response.

Offer options for appointment scheduling

You’ll want to start by offering flexible options for patients to book their recall appointments. Provide convenient scheduling methods such as online booking portals, phone assistance or dedicated appointment lines.

Follow up and give feedback

Monitor patient responses and engagement with your recall efforts. Follow up with individuals who need help in scheduling appointments or have specific concerns. Encourage feedback to continually refine and improve your patient recall approach.

Evaluate and adjust

Regularly look at the effectiveness of your patient recall strategy by analyzing key metrics, such as appointment attendance rates, patient feedback and overall engagement. Use these insights to adjust and enhance your approach.

The best thing you can do, though, is let Brevium help you with your patient recall process. By implementing a proactive patient recall process with Brevium, you not only prioritize the health and well-being of your patient population but also strengthen the efficiency and effectiveness of your practice’s healthcare delivery.

Integrations

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We’d be happy to discuss your specific goals and help design a patient reactivation strategy that meets your needs.

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