Automated Patient Appointment Reminder Software

Here’s a breakdown:

Methods of Recall

• Phone calls: Use phone calls from staff to directly communicate with patients, providing a personal touch and allowing for immediate interaction. Automated phone calls are also an option. 
• Text messages: Send automated or personalized text messages as convenient reminders for upcoming appointments or recalls. 
• Email reminders: Use emails to send detailed information about the recall, including instructions and reasons to schedule a follow-up. 
• Postcards: Use traditional reminder postcards to let your patients know they are due for a check-up.

Types of Recalls

• Routine checkups: Schedule regular appointments for preventive care and routine checkups, ensuring patients stay on track with their health management. 
• Diagnostic tests: Prompt patients to schedule follow-up appointments for diagnostic tests or screenings, maintaining continuity in their healthcare journey. 
• Medication review: Implement recalls for medication reviews, ensuring patients receive timely assessments of their prescribed medications and any necessary adjustments. 
• Specialized care: Tailor recalls for patients requiring specialized care, ensuring they receive timely interventions based on their medical needs. 

By leveraging varied recall methods, healthcare providers can significantly reduce missed appointments and enhance patient care continuity. Each method, whether it’s a personalized call or an automated text, is tailored to meet different patient preferences and needs, ensuring effective communication.  

For example, the recall software can track whether a text message, autocall or postcard was more effective in reminding a particular patient group about their appointments. It can also identify patterns in patient responses, such as which type of reminder leads to immediate appointment confirmations or rescheduling. This data not only aids in refining the patient recall strategy but also contributes to more streamlined and cost-effective practice management. 

FAQs

What Does Brevium Mean by “Patient Recall”? 

Patient recall is an approach utilized by healthcare practices, like yours, to prompt patients to attend their follow-up appointments. This approach involves various forms of communication, such as phone calls, text messages, emails and physical mail like letters or postcards.  

Why Should Patient Recall Be a Priority in My Practice? 

Implementing patient recall is crucial for the sustained engagement of your existing patient base. It’s notably more economical to maintain your current patients than to invest in acquiring new ones. Pre-scheduling preventative care appointments is a proactive step, but patients may forget their appointments over time. Patient recalls play an essential role — they remind patients of upcoming appointments and alert them when they miss an appointment. 

How Does Patient Recall Benefit My Practice? 

Adopting a recall strategy demonstrates your commitment to patient welfare, which can significantly boost patient retention and satisfaction. By ensuring patients are reminded of their appointments, your practice not only minimizes financial losses due to missed appointments but also guarantees patients receive the necessary care.  

Even when you use these tools, patients still miss appointments or don’t schedule recalls. Unlike other patient recall and reminder systems, Brevium’s powerful patient reactivation software targets patients based on disease state, provider, location and other information you set to reactivate the highest-priority patients for your practice. It uses proven reactivation methods that are only available in Brevium. 

What Is a Recall Appointment?

A recall appointment, in the context of healthcare practices like yours, refers to a scheduled visit specifically arranged to monitor or follow up on a patient’s health status. These appointments are typically set for patients who require ongoing care, preventive screenings, or routine check-ups. The purpose of a recall appointment is to ensure patients remain on track with their healthcare management and receive timely interventions when necessary.

Start Recalling Patients Now

Initiating patient recall in your practice involves a strategic approach aimed at reconnecting with patients who may be due for follow-up appointments or preventive screenings. Here are a few ideas to get you started on a general patient recall process: 

• Assess your patient database: Review your patient database to identify individuals who are due for recall appointments based on factors such as last visit dates, medical history and recommended follow-up timelines. 

• Segment patients: Segment your patient population based on various criteria such as disease state, age group or specific healthcare needs. This segmentation allows for targeted communication and personalized recall strategies tailored to each patient group. 

• Create a communication strategy: Develop a comprehensive communication strategy outlining the methods and channels through which you’ll reach out to patients. Consider using a combination of phone calls, text messages, emails and traditional mail to maximize reach and response. 

• Offer options for appointment scheduling: You’ll want to start by offering flexible options for patients to book their recall appointments. Provide convenient scheduling methods such as online booking portals, phone assistance or dedicated appointment lines. 

• Follow up and give feedback: Monitor patient responses and engagement with your recall efforts. Follow up with individuals who need help in scheduling appointments or have specific concerns. Encourage feedback to continually refine and improve your patient recall approach. 

• Evaluate and adjust: Regularly look at the effectiveness of your patient recall strategy by analyzing key metrics, such as appointment attendance rates, patient feedback and overall engagement. Use these insights to adjust and enhance your approach. 

The best thing you can do, though, is let Brevium help you with your patient recall process. By implementing a proactive patient recall process with Brevium, you not only prioritize the health and well-being of your patient population but also strengthen the efficiency and effectiveness of your practice’s healthcare delivery.