One of the biggest reasons practices lose patients: switching practice management systems
As you change or merge electronic practice management systems (PMs), one of the challenges will be the data on the disparate systems. Manual migration takes a great deal of staff time, effort and expertise. More importantly, not all the crucial data may have been transferred.
Bringing Multiple Practices into Conformity on a Single PM?
Groups who attempt to do this have found that the least considered part of the migration process is the risk of losing patients. How? Past appointments, clinical, and billing history are frequently lost in a typical migration process. This historical data is needed to correctly identify patients who require care based on their disease profile and last date of treatment. Missing information may disrupt your retention efforts and result in patients delayed for return or even lost to the practices.
Moving from an Old Practice Management System to a New PM?
Past appointments and billing history may be lost when you move to a new PM. Until the practice has been on the new system for a year or more, the patients’ names may be in the system, but their history is incomplete, which can hurt your patient retention efforts. The result may be delays in return to the practice or even loss of patients over time.
|The Stitch Edge||BreviumStitch||Without Stitch|
|All data migrated to one seamless file|
|Patient name and demographics|
|Past appointments/last date of treatment|
|Ability to do patient reactivation||Immediate; historically complete patient records||Eventually; partially complete records after a year or two|
|Cost||Easily offset by ROI from reactivating just 10 extra patients||Staff time, data errors, loss of patients and revenue|
Brevium analyzes the new and old data, matches patients, providers and locations across the two systems, and “stitches” an old database to a new one. This generates a seamless file of patient history, necessary to sort and identify patients for reactivation.