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How Patient Retention Software Works

See how to control the Patient Appointment Lifecycle™ with Brevium.

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To ensure your practice thrives, you need to track lost to follow-up patients, especially those missing appointments. Brevium identifies these patients by searching your database and uses automated communication to re-engage them.

How It Works

This flowchart illustrates how Brevium can significantly improve the patient journey, leading to enhanced patient retention and increased revenue for the practice. Tap the text for more info.

A CONTACT SEQUENCE B VERIFY KEPT APPOINTMENT C DETERMINE VALUE OF REACTIVATION Back to contact sequence START Practice determines patient criteria Brevium mines patients List presented to Brevium Patients contacted Brevium checks for appts made Appt scheduled? No Yes Brevium checks for appts kept Reactivated patient attribution Brevium looks at billed/paid ROI determined A CONTACT SEQUENCE B VERIFY KEPT APPOINTMENT C DETERMINE VALUE OF REACTIVATION Back to contact sequence START Practice determines patient criteria Brevium mines patients List presented to Brevium Patients contacted Brevium checks for appts made Appt scheduled? No Yes Brevium checks for appts kept Reactivated patient attribution Brevium looks at billed/paid ROI determined
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Software features

Elevate Accountability Through Visibility of Key Metrics 

Stay on top of your practice engagement with built-in tools. The integrated Brevium recall, reminder and reactivation tool can supply an in-depth report for all appointments. The report shows: 

  • Types of engagement sent and why 
  • Types of engagement not sent and why 
  • Responses to engagement 
  • Related status 

Additional Features and Benefits
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Additional Features and Benefits

  • Send up to three recalls, set by number of days prior to due date, through text and autocalls
  • Send up to two reminders, five business days and two business days prior to the appointment, using text, email and autocalls, with the ability to collect ‘confirm’ and ‘cancel’ responses
  • You are able to send an autocall reminder to all patients, letting them know if the practice has to close (e.g., inclement weather) or if a provider needs to clear their schedule
  • For all autocalls, the caller ID is that of your practice, to personalize the patient experience

Decide Which Medical Conditions to Follow and Set Intervals of Care 

If you want to prioritize heart disease, diabetes, renal failure, or any other specific condition, you can do it with Brevium. We use patented software to find patients with specific diagnoses and instantly calculate the number of patients available for contact. The software can then target and engage those individuals. 

Select the Schedules to Fill for Optimal Patient Loads

Target openings to fill and let Brevium do the hard work of filling the schedule. The system allows you to choose which doctors and locations will receive returned patients and allows administrators to fine-tune patient loads, get new doctors up to speed quickly, or fill new locations. 

Reach Patients With Methods That Fit Their Lifestyles 

You get to select the types of outreach methods, order of use and contact frequency with Brevium Autopilot. The Brevium Patient Appointment Lifecycle™ software supports a variety of outreach methods, including text, email, automated calling, postcards, letters and live calls, which are convenient with Brevium’s Caller software. 

Track ROI From Your First Usage With Easy-to-use Reporting

Get a quick view of results for any time period with Brevium’s Dashboard. See the contacts and appointments made, revenue generated and the ROI for your selected time period. This information can be easily exported for use in emails and financial reports. 

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